Return Policy

Refunds

Refunds for change of mind will not be accepted.

No cash/cheque refund or credit back to credit cards are made under any circumstances.

Exchanges

Discounted items cannot be exchanged.

Only items that are sold which has a technical fault, manufacture defect or wrong item than what was ordered will be considered for an exchange after it has been verified by our quality team and with reasonable consideration.

If the return is due to wrong item (product / color) that what was ordered, the item to be exchanged must be returned to us in an unharmed and reusable state, in the original packaging if appropriate.

The item needs to be returned within 21 days from the date of sale along with the original bill/invoice.If any item needs to be exchanged, the customer needs to refer to the bill & contact the Phoenix Flagship store at Welisara. The outlet staff will inform the customer of the location where the customer can return the product for an exchange or store credit.

The selling price of an item sold based on an online promotion will be based on the promotional price when exchanged.If items given as a gift please ensure to write the invoice number and past it in the product.

Cancellation Policy

Cancellations by customers should be done before the purchased/ordered items are dispatched from Phoenix. No refunds will be made for the already purchased items.

Phoenix reserves the right to cancel any order without providing reasons or explanation for same, if under the prevailing circumstances, the requirement cannot be met. However, Phoenix will ensure that any such cancellation will be communicated and notified to the customer and that any refund, if applicable will be made to the customer within a reasonable period of time.